Support tickets, built into your app
An open-source help desk that lives inside your application — not beside it. One shared UI, powered by Inertia.js. Native adapters for every major framework.
$ composer require escalated-dev/escalated-laravelEverywhere Inertia.js goes, Escalated follows + more
Why Escalated
Your help desk shouldn't be a separate app
Most help desk tools sit outside your application — separate databases, separate authentication, separate infrastructure. Escalated lives inside your app, using your models, your database, and your deployment pipeline.
- Your data stays yours. Tickets, conversations, and attachments live in your database.
- One UI for every framework. Inertia.js powers a shared interface that feels native everywhere.
- Open source forever. No feature gates. No license traps. MIT licensed.
Tickets, conversations, SLAs
Features
Everything you need for support
A complete help desk system with the flexibility to adapt to your workflow.
Tickets & Conversations
Threaded conversations, internal notes, and full ticket history — all stored in your own database.
Statuses & Priorities
Flexible state machines with custom statuses, priority levels, and transition rules.
Assignment & Ownership
Assign tickets to agents, teams, or queues. Ownership rules that fit your workflow.
SLAs & Escalation
Built-in timers, escalation rules, and SLA tracking to keep your team accountable.
Tags & Organization
Flexible tagging system for categorization, filtering, and automated routing.
Notifications
Email notifications and webhook integrations using your framework's native systems.
Framework Support
Native to every framework
Everywhere Inertia.js goes, Escalated follows. Idiomatic adapters that feel like they were built for your stack.
Laravel
Eloquent models, Blade/Inertia views, native migrations, and full artisan command support. Feels like a first-party Laravel package.
$ composer require escalated-dev/escalated-laravelRuby on Rails
A Rails engine with ActiveRecord models, generators, and full Ruby ecosystem integration. Mounts seamlessly into your routes.
$ bundle add escalatedDjango
A Django app with models, admin integration, management commands, and Python-native APIs. Plugs into your existing project.
$ pip install escalated-djangoAdonisJS
A full-featured AdonisJS v6 package with Lucid models, service providers, and Inertia rendering. TypeScript-native with full type safety.
$ npm install @escalated-dev/escalated-adonisFilament
A Filament plugin with native resources, widgets, and pages. Renders directly in your admin panel using Livewire — no Inertia required.
$ composer require escalated-dev/escalated-filamentWordPress
A WordPress plugin with admin integration, shortcode-powered frontend, and inbound email processing. Full ticketing from wp-admin.
$ wp plugin install escalated --activateHow It Works
Three steps to support
Install the adapter
Add the Escalated package for your framework using your language's package manager.
Run the migrations
Escalated creates its tables in your database. Your data, your schema, your control.
Mount the routes
Register Escalated's routes and the Inertia-powered UI is ready. Native to your app.
Escalated to theCloud
One codebase, three ways to run. Start fully self-hosted, sync to a control plane when you need visibility, or let us handle everything. No code forks, no feature gating — just a configuration change.
Learn more about CloudSelf-Hosted
DefaultEverything lives in your database. Tickets, messages, attachments, and state — fully local. No external API, no hosted dependency. Works forever on its own.
Synced Mode
Control PlaneYour app stays the authority. Escalated Cloud receives events and maintains a projection for unified inbox, cross-app visibility, notifications, and SLA tracking. Your application continues to send and receive email.
Fully Cloud
ManagedCloud becomes the system of record. Your app is a thin adapter that authenticates users, proxies requests, and renders the UI. We handle sending, reply parsing, threading, and domain configuration.
Ready to bring support into your app?
Install Escalated in under five minutes. Open source, self-hosted, and free forever.
“We built Escalated because we believe support belongs inside your application — not beside it. Your customers deserve a native experience. Your team deserves tools that work with their stack, not against it.”