Escalated Plugins
Extend Escalated with community and official plugins. From AI-powered triage to Slack integration — build on top of the core and make it yours.
"What if I need something Escalated doesn't do out of the box?"
That's exactly what the plugin system is for. Instead of bloating the core with every possible feature, Escalated stays lean and composable. Plugins let you add what you need — nothing more, nothing less — while keeping the foundation stable and predictable.
Plugin Marketplace
What's Possible
A glimpse at the kinds of plugins that will be available in the marketplace.
AI Triage
Automatically classify, prioritize, and route incoming tickets using AI. Reduce manual sorting by 80%.
Slack Integration
Get notified in Slack channels, reply to tickets from threads, and keep your team in the loop without leaving chat.
Custom Fields
Add custom data fields to tickets for tracking anything unique to your workflow — order IDs, plan types, feature requests.
Analytics Dashboard
Rich reporting on response times, resolution rates, agent performance, and customer satisfaction trends.
Knowledge Base
Turn common ticket resolutions into searchable help articles. Deflect tickets before they're created.
Webhooks & Automations
Trigger external workflows, update CRMs, or sync with third-party tools whenever ticket events occur.
Developer Experience
Built for Developers
From building to installing, the plugin lifecycle is designed to be simple and predictable.
Publish
Step 1Build a plugin using the Escalated SDK, test it locally, and publish to the marketplace. Documentation and scaffolding tools included.
Discover
Step 2Browse the marketplace from your Escalated dashboard. Filter by category, framework, and rating to find the right add-on for your needs.
Install
Step 3One command to install. Plugins hook into Escalated's event system with zero configuration. Uninstall just as easily.
Be the First to Know
The plugin marketplace is in active development. Start building on Escalated today, and you'll be ready to extend it with plugins the moment they launch.
Build on the core. Extend with plugins.