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call-center-automation

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danula-rathnayaka / call-center-automation

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A smart AI-powered call center automation system designed to reduce customer wait times, improve response quality, and deliver truly empathetic interactions. By intelligently understanding customer intent and emotional tone, the system ensures faster resolutions, smoother experiences, and seamless handoffs when human assistance is needed.

nlp machine-learning deep-learning multi-agent-systems emotion-detection rag finetune-llm ai-customer-support call-center-automation confidence-model
  • Updated Dec 8, 2025

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