Office of Program Review, Monitoring, and Investigation

For more information about stolen benefits, click here. For more information on how to protect your benefits, click here.

To submit a claim for replacement of Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and/or other cash assistance benefits that were stolen from your EBT card due to illegal card skimming, cloning, or similar fraudulent methods, click here.

The mission of the District of Columbia (DC) Department of Human Services (DHS) Office of Program Review, Monitoring, and Investigation (OPRMI) is to prevent fraud, waste, and abuse in the administration of social service programs and to ensure compliance and accountability with Federal and District statutes, regulations, and procedures. This includes the following key activities:

Investigating allegations of suspected public assistance benefit fraud related to DHS programs, including the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medicaid, and referring substantiated cases for prosecution or program disqualification
Investigating Unusual Incidents, such as employee or contractor misconduct, harassment, and assault, or any matter that could compromise the integrity of DHS programs or which threatens the health or safety of DHS customers, District government employees, and the public (For more information on Unusual Incidents, click here)
Receiving, assessing, and coordinating the resolution of complaints related to all DHS programs and services
Monitoring and evaluating programs and services that are covered by the Homeless Services Reform Act (HSRA) of 2005, as amended

Anyone may submit an allegation of fraud, an Unusual Incident Report, or a complaint by the following methods:

Online: Incidents Report Form
Email: [email protected]
Phone: 202-671-4460
Fax: 202-671-4409
Mail: DHS Office of Program Review, Monitoring and Investigation, 64 New York Avenue NE, 6th Floor, Washington, DC 20002

How to File an Appeal

For more information on how to file an appeal, click here.

Last Updated:
May 1, 2025

Website Feedback

Ask the Director

Agency Performance

').appendTo('#block-quicktabs-agency-featured-news-home .content'); var tabs = document.querySelectorAll('.quicktabs-tabs li a'); const tabContentItems = document.querySelectorAll('.quicktabs-tabpage .view-content'); const tabContentItemsFooter = document.querySelectorAll('.quicktabs-tabpage .view-footer'); const finalTab = 'Publications'; const finalTabContent = document.querySelector('.view-display-id-featured_homepage_publications_block .view-content'); const finalTabContentFooter = document.querySelector('.view-display-id-featured_homepage_publications_block .view-footer'); let tabby=[]; let tabContent=[]; var newTabs = document.querySelector('.tabs'); var newTabContainer = document.querySelector('.tab_container'); //console.log(tabs[0].innerHTML) for(var i=0; i${title}`; newTabContainer.innerHTML += `

${title}

` newTabContainer.innerHTML += `

${tabContentItems[i].outerHTML}${tabContentItemsFooter[i].outerHTML}

` }else{ console.log(title) newTabs.innerHTML += `

${title}

`; newTabContainer.innerHTML += `

${title}

` newTabContainer.innerHTML += `

${tabContentItems[i].outerHTML}${tabContentItemsFooter[i].outerHTML}

` } } newTabs.innerHTML += `

Publications

`; newTabContainer.innerHTML += `

Publications

` newTabContainer.innerHTML += `

${finalTabContent.outerHTML}${finalTabContentFooter.outerHTML}

` jQuery(".tab_content").hide(); jQuery(".tab_content:first").show(); /* if in tab mode */ jQuery("ul.tabs li").click(function() { jQuery(".tab_content").hide(); var activeTab = jQuery(this).attr("rel"); jQuery("#"+activeTab).fadeIn(); jQuery("ul.tabs li").removeClass("active"); jQuery(this).addClass("active"); jQuery(".tab_drawer_heading").removeClass("d_active"); jQuery(".tab_drawer_heading[rel^='"+activeTab+"']").addClass("d_active"); }); /* if in drawer mode */ jQuery(".tab_drawer_heading").click(function() { jQuery(".tab_content").hide(); var d_activeTab = jQuery(this).attr("rel"); jQuery("#"+d_activeTab).fadeIn(); jQuery(".tab_drawer_heading").removeClass("d_active"); jQuery(this).addClass("d_active"); jQuery("ul.tabs li").removeClass("active"); jQuery("ul.tabs li[rel^='"+d_activeTab+"']").addClass("active"); }); /* Extra class "tab_last" to add border to right side of last tab */ jQuery('ul.tabs li').last().addClass("tab_last"); } }); if (document.getElementById("block-views-features-blocks-homepage-d")) { var ddElement = document.getElementById("#select-category1"); var ddElement2 = document.getElementById("#select-category2"); var step1 = document.getElementById("step1-icon"); var step2 = document.getElementById("step2-icon"); var step3 = document.getElementById("step3-icon"); ddElement.options[0] = new Option("Apply", "Apply"); ddElement.options[1] = new Option("Find", "Find"); //ddElement.options[2] = new Option("Learn", "Learn"); //Add pulse class to icons console.log(step1); step1.classList.add("pulse"); step3.classList.remove("pulse"); // let verb = ddElement.options[0].value.split(" "); let verb = ddElement.options[0].value; console.log(verb); // let action = verb[0]; let action = verb; let actionTitles = document.querySelectorAll(".category-title"); let actionTitleButton = document.getElementById("#category-link"); //Set inital value for button link document.getElementById("#category-link").setAttribute("href", "https://dhs.dc.gov/page/apply-recertify-benefits"); actionTitles.forEach((item) => { item.innerHTML = `${action}`; }); actionTitleButton.innerHTML = `${action} Now`; ddElement2.options[0] = new Option( "Complete a new application for benefits", "https://dhs.dc.gov/page/apply-recertify-benefits" ); ddElement2.options[1] = new Option( "Complete the Recertification & Midcertification Application for Public Benefits", "https://dhs.dc.gov/page/recertification-mid-certification-public-benefits" ); ddElement2.options[2] = new Option( "Burial Assistance", "https://dhs.dc.gov/service/burial-assistance" ); ddElement2.options[3] = new Option( "Child Care Services", "https://dhs.dc.gov/service/child-care-services" ); ddElement2.options[4] = new Option( "Electronic Benefits Transfer (EBT)", "https://dhs.dc.gov/page/ebt-card-updates" ); ddElement2.options[5] = new Option( "Emergency Rental Assistance Program (ERAP)", "https://dhs.dc.gov/service/homelessness-prevention-0" ); ddElement2.options[6] = new Option( "Eviction Prevention & Rent Assistance", "https://dhs.dc.gov/service/eviction-prevention-rent-assistance" ); ddElement2.options[7] = new Option( "No Fee Birth Certificate or DMV Non-Driver Identification", "https://dhs.dc.gov/nofeebcvoucher" ); ddElement2.options[8] = new Option( "Interim Disability Assistance", "https://dhs.dc.gov/service/interim-disability-assistance" ); ddElement2.options[9] = new Option( "Medical Assistance", "https://dhs.dc.gov/service/medical-assistance" ); ddElement2.options[10] = new Option( "Refugee Assistance", "https://dhs.dc.gov/service/refugee-assistance" ); ddElement2.options[11] = new Option( "Supplemental Nutrition Assistance (SNAP)", "https://dhs.dc.gov/snapinfo" ); ddElement2.options[12] = new Option( "Temporary Cash Assistance (TANF)", "https://dhs.dc.gov/service/tanf-district-families" ); ddElement2.options[13] = new Option( "Youth Services", "https://dhs.dc.gov/page/youth-services-division" ); ddElement2.options[14] = new Option( "Pandemic Electronic Benefits Transfer (P-EBT)", "https://dhs.dc.gov/service/pandemic-electronic-benefits-transfer-p-ebt-program" ); function loadCategory() { console.log("inside loadCategory function"); let ddElement2 = document.getElementById("#select-category2"); let categoryChoice = ddElement.options[ddElement.selectedIndex].value; step1.classList.remove("pulse"); step2.classList.add("pulse"); step3.classList.remove("pulse"); if (categoryChoice == "Apply") { // let verb = ddElement.options[0].value.split(" "); let verb = ddElement.options[0].value; console.log(verb); // let action = verb[0]; let action = verb; let actionTitles = document.querySelectorAll(".category-title"); let actionTitleButton = document.getElementById("#category-link"); actionTitles.forEach((item) => { // item.insertAdjacentHTML("afterbeging", action); item.innerHTML = `${action}`; }); actionTitleButton.innerHTML = `${action} Now`; //console.log(dd2Title); ddElement2.options.length = 0; ddElement2.options[0] = new Option( "Complete a new application for benefits", "https://dhs.dc.gov/page/apply-recertify-benefits" ); ddElement2.options[1] = new Option( "Complete the Recertification & Midcertification Application for Public Benefits", "https://dhs.dc.gov/page/recertification-mid-certification-public-benefits" ); ddElement2.options[2] = new Option( "Burial Assistance", "https://dhs.dc.gov/service/burial-assistance" ); ddElement2.options[3] = new Option( "Child Care Services", "https://dhs.dc.gov/service/child-care-services" ); ddElement2.options[4] = new Option( "Electronic Benefits Transfer (EBT)", "https://dhs.dc.gov/page/ebt-card-updates" ); ddElement2.options[5] = new Option( "Emergency Rental Assistance Program (ERAP)", "https://dhs.dc.gov/service/homelessness-prevention-0" ); ddElement2.options[6] = new Option( "Eviction Prevention & Rent Assistance", "https://dhs.dc.gov/service/eviction-prevention-rent-assistance" ); ddElement2.options[7] = new Option( "No Fee Birth Certificate or DMV Non-Driver Identification", "https://dhs.dc.gov/nofeebcvoucher" ); ddElement2.options[8] = new Option( "Interim Disability Assistance", "https://dhs.dc.gov/service/interim-disability-assistance" ); ddElement2.options[9] = new Option( "Medical Assistance", "https://dhs.dc.gov/service/medical-assistance" ); ddElement2.options[10] = new Option( "Refugee Assistance", "https://dhs.dc.gov/service/refugee-assistance" ); ddElement2.options[11] = new Option( "Supplemental Nutrition Assistance (SNAP)", "https://dhs.dc.gov/snapinfo" ); ddElement2.options[12] = new Option( "Temporary Cash Assistance (TANF)", "https://dhs.dc.gov/service/tanf-district-families" ); ddElement2.options[13] = new Option( "Youth Services", "https://dhs.dc.gov/page/youth-services-division" ); ddElement2.options[14] = new Option( "Pandemic Electronic Benefits Transfer (P-EBT)", "https://dhs.dc.gov/service/pandemic-electronic-benefits-transfer-p-ebt-program" ); let categoryLink = ddElement2.options[ddElement2.selectedIndex].value; var elems = document.querySelectorAll("select"); var instances = M.FormSelect.init(elems); } else if (categoryChoice == "Find") { console.log("switched category"); let verb = categoryChoice; let action = verb; let actionTitles = document.querySelectorAll(".category-title"); let actionTitleButton = document.getElementById("#category-link"); actionTitles.forEach((item) => { item.innerHTML = `${action}`; }); actionTitleButton.innerHTML = `${action} Now`; ddElement2.options.length = 0; ddElement2.options[0] = new Option( "Apply & Recertify for Benefits", "https://dhs.dc.gov/service/apply-and-recertify-benefits" ); ddElement2.options[1] = new Option( "Benefits Frequently Asked Questions", "https://dhs.dc.gov/page/esa-frequently-asked-questions" ); ddElement2.options[2] = new Option( "Burial Assistance", "https://dhs.dc.gov/service/burial-assistance" ); ddElement2.options[3] = new Option( "Child Care Services", "https://dhs.dc.gov/service/child-care-services" ); ddElement2.options[4] = new Option( "Day Services Centers", "https://dhs.dc.gov/page/day-services-centers" ); ddElement2.options[5] = new Option( "Electronic Benefits Transfer (EBT)", "https://dhs.dc.gov/page/ebt-card-updates" ); ddElement2.options[6] = new Option( "Emergency Shelter for Families", "https://dhs.dc.gov/page/how-access-short-term-family-housing" ); ddElement2.options[7] = new Option( "Emergency Shelter for Individuals", "https://dhs.dc.gov/page/how-access-shelter" ); ddElement2.options[8] = new Option( "Eviction Prevention & Rent Assistance", "https://dhs.dc.gov/service/eviction-prevention-rent-assistance" ); ddElement2.options[9] = new Option( "Find a Service Center", "https://dhs.dc.gov/service/find-service-center-near-you" ); ddElement2.options[10] = new Option( "Family Services Administration Grant Opportunities", "https://dhs.dc.gov/page/family-services-administration-grant-opportunities" ); ddElement2.options[11] = new Option( "Gen2Gen DC", "https://dhs.dc.gov/service/gen2gen-dc-formerly-families-first" ); ddElement2.options[12] = new Option( "Homeless Services", "https://dhs.dc.gov/page/homeless-and-homelessness-prevention-services" ); ddElement2.options[13] = new Option( "Housing Resources for Families", "https://dhs.dc.gov/page/housing-resources-families" ); ddElement2.options[14] = new Option( "Housing Resources for Individuals", "https://dhs.dc.gov/page/housing-resources-0" ); ddElement2.options[15] = new Option( "Housing Supportive Service", "https://dhs.dc.gov/service/housing-supportive-services%C2%A0" ); ddElement2.options[16] = new Option( "How to submit a concern", "https://dhs.dc.gov/service/monitoring-and-investigation" ); ddElement2.options[17] = new Option( "Interim Disability Assistance", "https://dhs.dc.gov/service/interim-disability-assistance" ); ddElement2.options[18] = new Option( "Medical Assistance", "https://dhs.dc.gov/service/medical-assistance" ); ddElement2.options[19] = new Option( "New application for benefits", "https://dhs.dc.gov/page/apply-recertify-benefits" ); ddElement2.options[20] = new Option( "No Fee Birth Certificates or DMV Non-Driver ID", "https://dhs.dc.gov/nofeebcvoucher" ); ddElement2.options[21] = new Option( "Pandemic Electronic Benefits Transfer (P-EBT)", "https://dhs.dc.gov/p-ebt" ); ddElement2.options[22] = new Option( "Recertification & Midcertification Application for Public Benefits", "https://dhs.dc.gov/page/recertification-mid-certification-public-benefits" ); ddElement2.options[23] = new Option( "Refugee Assistance", "https://dhs.dc.gov/service/refugee-assistance" ); ddElement2.options[24] = new Option( "Services for Families Experiencing Homelessness", "https://dhs.dc.gov/service/services-families-experience-homelessness%C2%A0" ); ddElement2.options[25] = new Option( "Services for Individuals Experiencing Homelessness", "https://dhs.dc.gov/page/services-individuals-experiencing-homelessness" ); ddElement2.options[26] = new Option( "Services for Survivors of Family or Domestic Violence", "https://dhs.dc.gov/service/family-violence-prevention-program-fvpp" ); ddElement2.options[27] = new Option( "Supplemental Nutrition Assistance (SNAP)", "https://dhs.dc.gov/snapinfo" ); ddElement2.options[28] = new Option( "Temporary Cash Assistance (TANF)", "https://dhs.dc.gov/service/tanf-district-families" ); ddElement2.options[29] = new Option( "ESA Call Center Wait times", "https://esacallcenter.dhs.dc.gov/" ); ddElement2.options[30] = new Option( "Virginia Williams Family Resource Center", "https://dhs.dc.gov/page/how-access-short-term-family-housing" ); ddElement2.options[31] = new Option( "Youth Services and Supports", "https://dhs.dc.gov/page/youth-services-division" ); let categoryLink = ddElement2.options[ddElement2.selectedIndex].value; var elems = document.querySelectorAll("select"); var instances = M.FormSelect.init(elems); } } function loadStep3() { step1.classList.remove("pulse"); step2.classList.remove("pulse"); step3.classList.add("pulse"); } ddElement2.addEventListener("change", function () { let val = this.options[this.selectedIndex].value; document.getElementById("#category-link").setAttribute("href", val); }); ddElement.addEventListener("change", function () { let val = ddElement2.options[ddElement2.selectedIndex].value; document.getElementById("#category-link").setAttribute("href", val); }); }

dhs

DHS

What's Happening At DHS

What's Happening At DHS

What's Happening At DHS

Office of Program Review, Monitoring, and Investigation

How to File an Appeal

${title}

${title}

Publications