The Emotion Commotion

Marcus, Aaron

doi:10.1007/978-1-4471-6744-0_11

Aaron Marcus⁴

Part of the book series: Human–Computer Interaction Series ((HCIS))

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Abstract

The computer–human interaction (CHI) community’s interest in emotions is heating up. Beyond usability, professionals are taking part in provocative discussions of appeal, desire, pleasure, even frustration—and, no doubt, pain. Before we get carried away, let’s review the territory.

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References

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Acknowledgment

I am pleased to acknowledge the assistance of AM + A Design/Analysis Intern Carmen Doerr, of Germany, who conducted initial research during June-July 2003 on the study of emotions in design, product and service development, culture, and user-interface development. I am also indebted to Brave and Nass (2003) for several of the issues they raise in their chapter.

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Aaron Marcus and Associates, Inc., Berkeley, CA, USA
Aaron Marcus

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Marcus, A. (2015). The Emotion Commotion. In: HCI and User-Experience Design. Human–Computer Interaction Series. Springer, London. https://doi.org/10.1007/978-1-4471-6744-0_11

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DOI: https://doi.org/10.1007/978-1-4471-6744-0_11
Publisher Name: Springer, London
Print ISBN: 978-1-4471-6743-3
Online ISBN: 978-1-4471-6744-0
eBook Packages: Computer ScienceComputer Science (R0)

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