User-Centered Design (UCD) in the Enterprise: Corporations Begin to Focus on UCD

Marcus, Aaron

doi:10.1007/978-1-4471-6744-0_18

Aaron Marcus⁴

Part of the book series: Human–Computer Interaction Series ((HCIS))

3889 Accesses

Abstract

Computer interaction communities have been talking about user-centered design (UCD) for as much as two decades. Researchers, analysts, and designers have made much progress in understanding the terms, concepts, process, tools, and document resources that facilitate this process.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic

€34.99 /Month

Get 10 units per month
Download Article/Chapter or eBook
1 Unit = 1 Article or 1 Chapter
Cancel anytime

Buy Now

Chapter: EUR 29.95; Price includes VAT (Germany)

eBook: EUR 67.40; Price includes VAT (Germany)

Softcover Book: EUR 85.59; Price includes VAT (Germany)

Hardcover Book: EUR 106.99; Price includes VAT (Germany)

Tax calculation will be finalised at checkout

Purchases are for personal use only

') var buybox = document.querySelector("[data-id=id_"+ timestamp +"]").parentNode var buyingOptions = buybox.querySelectorAll(".buying-option") ;[].slice.call(buyingOptions).forEach(initCollapsibles) var buyboxMaxSingleColumnWidth = 480 function initCollapsibles(subscription, index) { var toggle = subscription.querySelector(".buying-option-price") subscription.classList.remove("expanded") var form = subscription.querySelector(".buying-option-form") var priceInfo = subscription.querySelector(".price-info") var buyingOption = toggle.parentElement if (toggle && form && priceInfo) { toggle.setAttribute("role", "button") toggle.setAttribute("tabindex", "0") toggle.addEventListener("click", function (event) { var expandedBuyingOptions = buybox.querySelectorAll(".buying-option.expanded") var buyboxWidth = buybox.offsetWidth ;[].slice.call(expandedBuyingOptions).forEach(function(option) { if (buyboxWidth buyboxMaxSingleColumnWidth) { toggle.click() } else { if (index === 0) { toggle.click() } else { toggle.setAttribute("aria-expanded", "false") form.hidden = "hidden" priceInfo.hidden = "hidden" } } }) } initialStateOpen() if (window.buyboxInitialised) return window.buyboxInitialised = true initKeyControls() })()

Institutional subscriptions

References

Publications

Cockton G (2004) Value-centred HCI. In: Hyrskykari A (ed) Proceedings, NordiCHI 2004, 23–27 October 2004, Tampere, pp 149–160
Google Scholar
European Design Centre (2004) User-centred design works (CD-ROM). IOP Human Machine Interaction. www.edc.nl. This CD-ROM presents a case for user-centered design including case studies and information resources
No Author (2004) Software development: best or bust (Test of best practices). Software Development Magazine, November 2004, special insert, unpaged
Google Scholar
Schaeffer E (2004) Institutionalization of usability. Addison-Wesley, Reading
Google Scholar
Vredenburg K, Insensee S, Righi C (2002) User-centered design: an integrated approach, Software quality institute series. Prentice Hall, Upper Saddle River
Google Scholar

URLs

AM + A. http://www.amanda.com/services/approach/approach_f.html
Carnegie-Mellon University. http://www-2.cs.cmu.edu/~bam/uicourse/special/
EFFIN. http://www.effin.org/. EFFIN is a multi-client sponsored project to tailor user-centered methods to the development of electronic government services and to investigate these methods in practice. The project is financed through the FIFOS program of the Norwegian Research Council
IBM. http://www-3.ibm.com/ibm/easy/eou_ext.nsf/publish/1996
UPA (after 2013 UXPA). http://www.upassoc.org/upa_projects/usability_in_enterprise/index.html>http://www.upassoc.org/upa_projects/usability_in_enterprise/index.html. The project, sponsored by the European usability community seeks to gather information on usability practice in the enterprise and evidence of return on investment (ROI) of usability
UPA (after 2013 UXPA). http://www.usabilityprofessionals.org/upa_publications/ux_poster.html
UPA (after 2013 UXPA). http://www.usabilityprofessionals.org/usability_resources/guidelines_and_methods/methodologies.html
Usability Net. http://www.usabilitynet.org/tools/13407stds.htm

Download references

Author information

Authors and Affiliations

Aaron Marcus and Associates, Inc., Berkeley, CA, USA
Aaron Marcus

Authors

Aaron Marcus
View author publications
Search author on:PubMed Google Scholar

Rights and permissions

Reprints and permissions

Copyright information

About this chapter

Cite this chapter

Marcus, A. (2015). User-Centered Design (UCD) in the Enterprise: Corporations Begin to Focus on UCD. In: HCI and User-Experience Design. Human–Computer Interaction Series. Springer, London. https://doi.org/10.1007/978-1-4471-6744-0_18

Download citation

DOI: https://doi.org/10.1007/978-1-4471-6744-0_18
Publisher Name: Springer, London
Print ISBN: 978-1-4471-6743-3
Online ISBN: 978-1-4471-6744-0
eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics