Table 1. First card classification
From: Design Method of Online Health Education with Service Interaction System for the Elderly
First level information | Use background | Service touch point | Demand factors |
Second level information | Age Cultural background Family situation Consumption situation Income situation Learning purpose Learning time Learning knowledge Prevention of disease Conditions of body and mind Chat topics Learning time Surrounding hospitals | Flexible time Notice of -lecture/activity Inner pleasure Social contact Pertinence Review long-term memory Forget Course arrangement Outline presentation Share | Provide relevant-information Interesting text Less intensive-typesetting Text simplification Information-collection Mark key points Video guidance Real person explanation Reduce the bomb box Trust software |