How do I cancel my order for a journal subscription?
Last updated on February 05, 2025If you need to request a cancellation of your order, please call us or send an inquiry via the webform using the options found at the bottom of this page.
Please have the following information ready:
- Your Elsevier account number found on the invoice/receipt
- The name on the account
- The Journal title
- The date when the order was placed
- E-mail address used to complete the order
Additional requirements when a refund is needed:
- The payment method used (credit card, wire transfer or check)
- Name that appears on the card, type of card (VI/MC/Amex) and the last 4 digits (if order was paid by credit card)
The following can also be provided if available:
- Your order reference number
- The journal ISSN
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