Reservations and General Information

We're here to help and answer just about any question you have. Feel free to contact us at the
numbers listed below!

Phone:���� (800) 866-8394� / (907) 266-8394
Fax:�������� (907) 266-8391

Group of 10 or more? See below for our Group's Only Desk Information!

Accounting Department

Phone:���� (800) 866-8394
Fax:�������� (907) 266-8378

Email Refunds Request

Email Receipts Request

* Please note that receipt requests will be charged a $10.00 research fee per ticket number.

* Please note that refundable tickets will incur a $10.00 fee for refund per ticket number.

* Please note that the $10.00 ticketing fee's charged for ticketing through reservations are
�� not refundable.

Baggage Service/Lost and Found

Anchorage - (907) 245-1392

Fairbanks�� - (907) 374-9018

Bethel��������- (907) 543-1518

Kodiak������� - (907) 487-4363

Kenai��������� - (907) 283-3028

Homer������� - (907) 235-5205

Valdez������� - (907) 835-2636

Cordova���� - (907) 424-3278

Note: Within the first 5 days of making your claim, please contact the airport where you placed your baggage claim, after 5 days please contact Central Baggage Service at (907) 266-8487.
To expedite your claim you must download the form located below.

Email Baggage Service Team

Baggage Statement of Loss Form after 5 Days

Consumer Affairs

In the unlikely event that we did not meet your needs as expected please feel free to email our
Consumer Affairs Department directly. We strive everyday to ensure you have the most pleasant
experience traveling with us as we expect you deserve. If you feel we did not we're here to help.
We encourage you to first address your concern with the local level manager at the time of your
travel. If you have already done so and have not found resolution do not hesitate to email us.

This department is soley for the usage for customer service resolution. This
department does not handle technical or question related support. Please refer
to the appropriate listing on this page.

Email Consumer Affairs

Charter Desk

Phone:���� (800) 866-8394 ext. 484 � /� (907) 266-8484

Fax:�������� (907) 266-8383

Email Charter Service

Era Aviation Air Cargo - Anchorage Central Office

Phone:���� (907) 868-5055

** Please note we have moved in February 09' to WPX facilities which is located across the road
from Alaska Airlines on Old International Airport Road. For a complete list of stations and contact
information please click here.

or -

Email Era Aviation Cargo Team

FlyAway Rewards Program - Earn FREE Travel FAST!

For general information of the program click here. For past credit requests click here. To check
your current balance of your account click here. If you still have questions please call us toll free
at 800-866-8394 or -

Email Rewards Program

Group Travel Desk

Traveling with a group of 10 or more? No problem! Era Aviation has "bulk" group rates for you!
Call or email anytime!

Phone:��� (907) 266-8398

Fax:������� (907) 266-8391

Email Group Travel Desk

Sales and Marketing Department

Phone:���� (800) 866-8394 ext. 385 � /� (907) 266-8385

Fax:�������� (907) 266-8391

Email Sales and Marketing

For Reservations and General Information please contact our Reservations
Department at� 800-866-8394.

Era Aviation Corporate Headquarters

Era Aviation, Inc.
6160 Carl Brady Drive
Anchorage, AK 99502
Phone:���� (800) 866-8394� /� (907) 248-4422
Fax:�������� (907) 266-8384