reMarkable: Salesforce Partnership Fuels Growth and ‘Agent-First Enterprise Vision’

reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce’s unified platform — including Slack and Agentforce — to overcome scaling challenges. This has helped the company cost-effectively grow customer service and internal IT support while setting the stage for an agent-first enterprise vision.

Why it matters: As companies experience rapid growth, managing internal support needs and escalated customer inquiries without ballooning costs becomes critical. reMarkable’s journey demonstrates how a unified platform, enhanced by AI agents, can enable efficient scaling, maintain high customer satisfaction, and drive a strategic shift into new markets like B2B. 

Driving the news:

• reMarkable experienced significant growth in the past few years, nearing $500 million in revenue and expanding into B2B. This presented challenges in managing high volumes of customer service inquiries and B2B orders.
• The company adopted Salesforce’s unified platform to integrate data and systems, moving away from a piecemeal approach with disconnected tools.
• reMarkable launched “Mark,” an Agentforce-powered virtual agent for customer service, in just three weeks, handling over 25,000 customer conversations, and resolving 35% of inbound inquiries — and with rising NPS scores. 
• reMarkable plans to expand its “agent-first enterprise strategy” with visionary use cases for commerce, sales, marketing, and product adoption.

With Agentforce, we’re transforming customer service, providing faster and more efficient support.

Philip Hess, CEO, reMarkable

Between the lines: This work also underscores the value of a “human-first” approach that allows customers to choose between AI and human interaction, aligning with reMarkable’s premium brand.

• “With Agentforce, we’re transforming customer service, providing faster and more efficient support,” said Philip Hess, CEO at reMarkable.

The Saga story: The company also launched “Saga,” an internal IT help desk agent powered by Agentforce and embedded in Slack, to streamline employee support and reduce repetitive tasks like password resets, freeing up their IT team.

• “Collaboration is super important for us, and Slack has always been at the center of how we collaborate at reMarkable,” Cormier continued. “reMarkable is all about focused work time, and being able to create workflows directly from Slack, with the help of the agents creating those perfect workflows, that’s something I’m super excited about.”
• “Our employees are passionate about spending time thinking and being creative. By implementing Saga in Slack, our employees were able to easily get IT help quickly, allowing them to focus on their work. It was a huge time saver and success for our teams,” said Nico Cormier, CTO of reMarkable.

A unified platform: Unlike siloed competitor tools, Salesforce provides reMarkable with a unified platform that integrates customer data, metadata, AI agents, and apps like Marketing Cloud, Sales Cloud, and Service Cloud. And reMarkable’s rapid three-week deployment of Mark showcased the ability of Salesforce Professional Services to deliver significant impact on aggressive timelines. 

• “The experience working with Salesforce Professional Services was very good. They’ve provided both specialist expertise across the Salesforce Platform and, when needed, development support as well,” said Per Thomas Indrelid, CIO at reMarkable.

Go deeper: reMarkable is actively co-creating concepts together with Salesforce, including plans for a commerce agent for B2B customer support, sales agents for lead nurturing and coaching, and segmentation and feedback agents for personalized marketing and product development. This expansion further solidifies reMarkable’s commitment to an “agent-first enterprise vision,” driven by Salesforce.

What’s next: reMarkable has also partnered with Slack to launch a powerful new integration that connects focused, distraction-free thinking with seamless collaboration. With just a few taps, users can now share handwritten notes, sketches, and ideas directly from their reMarkable paper tablet into Slack, making it easier than ever to bring deep work into the flow of daily teamwork.

• “The reMarkable paper tablet is where people begin their journey of thinking — a space for unstructured, creative exploration,” said Cormier. “But we quickly saw that when there’s friction between where ideas are formed and where work happens, momentum is lost. Connecting reMarkable to Slack was the natural next step — an intuitive bridge between focused thinking and fast-paced collaboration.”

More information:

• Watch and learn about how agents become teammates with Agentforce in Slack
• Read more about bringing AI agents into Slack
• Learn more about the Slack + reMarkable integration, where Slack customers will receive 10% off reMarkable paper tablets when they buy 10 or more reMarkable devices