McCall's software quality model, introduced by Jim McCall in 1977, aims to bridge the gap between users and developers by focusing on software quality factors that reflect user views and developer priorities. The model identifies quality factors across product operation, revision, and transition, addressing aspects like correctness, efficiency, maintainability, portability, and more. Each quality factor is influenced by multiple criteria, and there's an interplay where improving one factor may affect others, emphasizing the complexity of software quality management.