Sales & Support
Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.
AppleCare One
AppleCare One covers up to three devices (with the option to add more) with all the benefits of AppleCare+ and includes up to three incidents of theft or loss for Apple Watch, iPhone, and iPad every 12 months.
See the AppleCare One Terms and Conditions
AppleCare+ with Theft and Loss
AppleCare+ with Theft and Loss provides everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.
View the Theft and Loss Insurance Documents
AppleCare+
AppleCare+ provides additional hardware service and technical support from Apple, including coverage for unlimited incidents of accidental damage per device covered.
Explore AppleCare+ Terms and Conditions
AppleCare Plans
Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.
- AppleCare Protection Plan for Macs, iPods, Apple TV
- AppleCare Protection Plan for iPhone
- AppleCare Protection Plan for iPad
- AppleCare for Enterprise
- AppleCare+ for Business Essentials
- AppleCare+ for Business Essentials Service Plan Support
- AppleCare+ for Schools
- AppleCare Repair Agreement
- AppleCare Parts Agreement
- AppleCare Technical Support Services Terms and Conditions
- AppleCare Protection Plan for 1:1 Learning Solutions
- AppleCare Service Plan
- AppleCare Cooperative Support Terms and Conditions
Repairs
Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.
Explore Repair Terms and Conditions
Express Replacement Service
View the terms of our Express Replacement Service.
Remote Access Technical Assistance Terms and Conditions
Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.
Read the Technical Support terms
Remote Support Terms and Conditions (Bomgar Software)
For details on the use of Bomgar™Software and the provision of remote support by Apple, review the terms and conditions (not applicable in Europe, the Middle East, Africa, or India).
Support Assistant Terms of Use
Terms of Use for using Support Assistant, the chat support tool within the Support App.
Sales Policies
Read the sales, purchase, return, and refund policies for various Apple sales channels.
- Apple Online Store
- Apple Online Store for Enterprise
- Apple Online Store for K-12 Schools
- Apple Online Store for Higher Education
- Apple Online Store for Education Individuals
- Apple Retail Store
- Apple Authorized Reseller
- Global Trade Compliance
iPhone Upgrade Program
Learn about the Terms &Conditions related to the purchase of an iPhone under the iPhone Upgrade Program.
iPhone Payments
Terms and Conditions for purchasing an iPhone with iPhone Payments.
Trade In
Terms and Conditions for trading in a device under the Trade In program.
Learn about the Trade In program
Apple Reuse & Recycle Program
Terms and Conditions for recycling a device under the Apple Reuse & Recycling program.
Learn about Apple Reuse & Recycle Program
Apple Gift Cards and Codes
Terms and conditions for the Apple Gift Card and App Store & iTunes gift card.
Training Service Terms and Conditions
Specifics about the training and services provided by Apple at customers’ requests.
Certification Agreements and Policies
Participation in Apple Training and Certification programs is dependent on adherence to the program terms and conditions that are, or were, in effect at the time of the relevant certification exam or training.
Explore Training and Certification
Support Communities Terms of Use
Guidelines for participating in the Apple Discussion Forums.
1 If you purchased AppleCare+ with Theft and Loss prior to September 15, 2020, your coverage is an insurance product providing two claims for accidental damage from handling, theft or loss every 24 months. View the Theft and Loss Insurance Documents applicable to your coverage.