Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Home Loans

 

VALERI (VA Loan Electronic Reporting Interface) Guides and Templates

The following document may be modified and used for VA-guaranteed loans eligible for the VA Partial Claim secondary lien:


  • VA Partial Claim Note and Mortgage
    Download
    Updated 9/24/2021

The following documents are tools that can be utilized to report data on VA home loans in the VALERI application


  • VALERI Claims Bulk Upload Template
    Download
    Posted 7/30/2021

  • VALERI Events Bulk Upload Template
    Download
    Updated 5/1/2025

  • Claim Detail Results Report Job Aid
    Download
    Posted 12/6/2019

  • VALERI Servicer User Guide
    Download
    Posted 6/22/2023

  • VA Servicing Purchase (VASP) Servicer User Guide
    Download
    Posted 7/1/2024

  • Redemption Instructions
    Download
    Posted 3/20/2023

  • VALERI Servicer Manual M26-4
    Handbook M26-4 online
    Posted 4/10/2024

VA ServiceNow

VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management (CSM) application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. Guest users can submit a case and respond by email.

If you experience any issues using this system, please submit cases directly in the ServiceNow guest portal.


    PDF Documents — To read PDF documents, you need a PDF viewer. Links to viewer software can be found at this link.

return to top go