Government Experience
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June. -
As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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While mobile IDs promise new access for people with disabilities, a "one ID, one device" model and accessibility failures threaten to exacerbate the digital divide, according to experts in the field.
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States are rolling out internationally accepted mobile driver's licenses — but who's using them? A Government Technology investigation finds the adoption rates for many states are in the single digits.
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The city of more than 100,000 is vying for a digital innovation grant for a project involving the use of artificial intelligence to modernize the permitting process. Work would begin in September if it receives the funding.
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The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.
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The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.
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The state’s digital ID program, free and voluntary, continues to grow as more airports and bars accept those forms of identification. Other states are expanding their own mobile ID programs.
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The two companies serve local governments in need of accounting and billing software. Last year, Caselle came together with two other gov tech companies to form Govineer Solutions.
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The National League of Cities aims to give its local government members access to CRM and other tools that can help officials keep better track of what constituents want. The deal reflects larger trends in gov tech.
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CalHeatScore, in the works for years, is designed to help officials and residents better anticipate the risks of heat-related illnesses on the hottest days. Maps and other data round out the service.
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Bergen County, part of the New York City metro area, has hired Balcony to bring blockchain to property records management. The move stands as the latest public-sector use of the decentralized digital ledger.
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A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.
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The state wants to improve the customer experience for people who use the DMV, as well as boost security against digital criminals. This move is just the latest tech upgrade for DMVs in the U.S.
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The Big Apple should become the “crypto capital of the globe,” according to Mayor Eric Adams. That means using digital coins to pay for city services and taxes, and blockchain for use with birth and death records.
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In the second part of a series, the National Association of State Chief Information Officers examines aligning enterprise architecture with strategy, collaboration, and resident-focused service delivery.
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Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience. The site’s Public Meetings Portal has also been revamped to enable quicker browsing.
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As the federal government’s approach to serving people with autism shifts under a new administration, states continue using technology to meet autistic people where they are, to provide support.
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Modernizing the state system will require more than just new technology. The undertaking will include a careful “change management” process to receive input and feedback from Hawaii staffers.
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When design processes are inclusive, AI can be a tool to further government's accessibility goals. Here, two state accessibility officers offer their takes on where the potential lies and what to avoid.
