Zaana Jaclyn

design thinking libraries design practice leadership learning service design human centred design human centered design shared practice co-design creation social knowledge organisational based evidence management mindset participatory design engagement social media design process design maturity organisational learning customer experience library appreciative literacy organizational user experience design thinking practice workplace information technical community microblogging enterprise microblogging informed knowledge sharing lifelong change lessons enterprise 20 yammer services enquiry communities gen baby boomer generation y generations participatory thinking systems inquiry research action blended design learning organisation design research information literacy workshop codesign vision blended learning library and information science dual mode teaching and learning flexible learning roles of the designer design tools maker spaces makerspaces ux user centered design ux australia user centred design empathy design capability shared leadership informed learning organisational structure web 20 business design management design leadership design eblip evidence based practice wicked problems problem solving ebp experience design buy in social media strategy library systems entrepreneurial leadership design charettes collaboration information practice design teams design mindset