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HCI in Business, Government and Organizations

11th International Conference, HCIBGO 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part I

  • Conference proceedings
  • © 2024

Overview

Editors:
  1. Fiona Fui-Hoon Nah

    1. Singapore Management University, Singapore, Singapore

  2. Keng Leng Siau

    1. Singapore Management University, Singapore, Singapore

Part of the book series: Lecture Notes in Computer Science (LNCS, volume 14720)

Included in the following conference series:

Conference proceedings info: HCII 2024.

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About this book

This two-volume set of HCIBGO 2024 constitutes the refereed proceedings of the 11h International Conference on HCI in Business, Government and Organizations, held as part of the 26th International Conference, HCI International 2024, which took place in from June 29 - July 4, 2024 in Washington DC, USA.

Two volumes of the HCII 2024 proceedings are dedicated to this year’s edition of the HCIBGO conference. The first covers topics related to Digital Commerce and Marketing, Artificial Intelligence in Business, and Workplace, Well-being and Productivity. The second focuses on topics related to Teleworking and Virtual Collaboration, and Improving User Experience and Service Efficiency.

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Table of contents (24 papers)

  1. Front Matter

    Pages i-xxiv
    Download chapter PDF

  2. Digital Commerce and Marketing

    1. Front Matter

      Pages 1-1
      Download chapter PDF

    2. The Impact of Virtual Shopping Presentation Modes on Consumer Satisfaction and Purchase Intention

      • Tzuhsuan Chen, Yinghsiu Huang
      Pages 3-22

    3. Investigating Consumer Attitudes Toward Recessive Advertising in Short-Form Videos

      • Xiaoliang Fu, Lili Liu, Siyi Liang, Zipei Ling, Xiarui Qian, Zhewei Mao
      Pages 23-32

    4. Digital Trends Changing Solution Selling: An Overview of Use Cases

      • Sabine Gerster
      Pages 33-45

    5. Influence of Streamer Characteristics on Trust and Purchase Intention in Live Stream Shopping

      • Franziska Grassauer, Andreas Auinger
      Pages 46-65

    6. Are Dark Patterns Self-destructive for Service Providers?: Revealing Their Impacts on Usability and User Satisfaction

      • Toi Kojima, Tomoya Aiba, Soshi Maeda, Hiromi Arai, Masakatsu Nishigaki, Tetsushi Ohki
      Pages 66-78

    7. Designing Inspiration: A Study of the Impact of Gamification in Virtual Try-On Technology

      • Sebastian Weber, Bastian Kordyaka, Marc Wyszynski, Bjoern Niehaves
      Pages 79-90

    8. Virtual Influencers’ Lifecycle: An Exploratory Study Utilizing a 4-Stage Framework of Planning, Production, Debut, and Retirement

      • Joosun Yum, Youjin Sung, Yurhee Jin, Kwang-Yun Wohn
      Pages 91-107

    9. Exploring the Impact of Virtual Influencers on Social Media User’s Purchase Intention in Germany: An Empirical Study

      • Silvia Zaharia, Jasmin Asici
      Pages 108-126

    10. Assessing the Influence Mechanism of Media Richness on Customer Experience, Trust and Swift Guanxi in Social Commerce

      • Kaiyan Zhu, Caroline Swee Lin Tan, Tarun Panwar
      Pages 127-142

  3. Artificial Intelligence in Business

    1. Front Matter

      Pages 143-143
      Download chapter PDF

    2. ChatGPT and the Medical Industry: A Topic Modeling of Online Discussions by Medical Professionals

      • Langtao Chen, Brenda Eschenbrenner, Youhong Hu
      Pages 145-156

    3. Exploring Segmentation in eTourism: Clustering User Characteristics in Hotel Booking Situations Using k-Means

      • Stefan Eibl, Robert A. Fina, Andreas Auinger
      Pages 157-175

    4. Keywords Effectiveness in Textile Product Sales Performance: A Case Study of the Shopee Website

      • Pei-Hsuan Hsieh, Ambrose Phong
      Pages 176-186

    5. Predictive Analysis for Personal Loans by Using Machine Learning

      • Hui-I. Huang, Chou-Wen Wang, Chin-Wen Wu
      Pages 187-199

    6. UX-Optimized Lottery Customer Acquisition Processes Through Automated Content Creation: Framework of an Industry-University Cooperation

      • Diana Kolbe, Andrea Müller, Annebeth Demaeght, Barbara Woerz
      Pages 200-209

    7. Application of Machine Learning in Credit Card Fraud Detection: A Case Study of F Bank

      • Yuan-Fa Lin, Chou-Wen Wang, Chin-Wen Wu
      Pages 210-222

    8. Explainable AI in Machine Learning Regression: Creating Transparency of a Regression Model

      • Robbie T. Nakatsu
      Pages 223-236

    9. Designing for AI Transparency in Public Services: A User-Centred Study of Citizens’ Preferences

      • Stefan Schmager, Samrat Gupta, Ilias Pappas, Polyxeni Vassilakopoulou
      Pages 237-253
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Other volumes

  1. Human-Computer Interaction

  2. Human-Computer Interaction

  3. Human-Computer Interaction

  4. Human-Computer Interaction

  5. Human-Computer Interaction

  6. Human Interface and the Management of Information

  7. Human Interface and the Management of Information

  8. Human Interface and the Management of Information

  9. Engineering Psychology and Cognitive Ergonomics

  10. Engineering Psychology and Cognitive Ergonomics

  11. Augmented Cognition

  12. Augmented Cognition

  13. Universal Access in Human-Computer Interaction

  14. Universal Access in Human-Computer Interaction

  15. Universal Access in Human-Computer Interaction

  16. Cross-Cultural Design

  17. Cross-Cultural Design

  18. Cross-Cultural Design

  19. Cross-Cultural Design

  20. Social Computing and Social Media

  21. Social Computing and Social Media

  22. Social Computing and Social Media

  23. Virtual, Augmented and Mixed Reality

  24. Virtual, Augmented and Mixed Reality

  25. Virtual, Augmented and Mixed Reality

  26. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management

  27. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management

  28. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management

  29. Design, User Experience, and Usability

  30. Design, User Experience, and Usability

  31. Design, User Experience, and Usability

  32. Design, User Experience, and Usability

  33. Design, User Experience, and Usability

  34. Culture and Computing

  35. Distributed, Ambient and Pervasive Interactions

  36. Distributed, Ambient and Pervasive Interactions

  37. HCI in Business, Government and Organizations

  38. HCI in Business, Government and Organizations

  39. Learning and Collaboration Technologies

  40. Learning and Collaboration Technologies

  41. Learning and Collaboration Technologies

  42. Human Aspects of IT for the Aged Population

  43. Human Aspects of IT for the Aged Population

  44. Adaptive Instructional Systems

  45. HCI for Cybersecurity, Privacy and Trust

  46. HCI for Cybersecurity, Privacy and Trust

  47. HCI in Games

  48. HCI in Games

  49. HCI in Mobility, Transport, and Automotive Systems

  50. HCI in Mobility, Transport, and Automotive Systems

  51. Artificial Intelligence in HCI

  52. Artificial Intelligence in HCI

  53. Artificial Intelligence in HCI

  54. Human-Centered Design, Operation and Evaluation of Mobile Communications

  55. Human-Centered Design, Operation and Evaluation of Mobile Communications

  56. HCI International 2024 – Late Breaking Papers

  57. HCI International 2024 – Late Breaking Papers

  58. HCI International 2024 – Late Breaking Papers

  59. HCI International 2024 – Late Breaking Papers

  60. HCI International 2024 – Late Breaking Papers

  61. HCI International 2024 – Late Breaking Papers

  62. HCI International 2024 – Late Breaking Papers

  63. HCI International 2024 – Late Breaking Papers

  64. HCI International 2024 – Late Breaking Papers

  65. HCI International 2024 Posters

  66. HCI International 2024 Posters

  67. HCI International 2024 Posters

  68. HCI International 2024 Posters

  69. HCI International 2024 Posters

  70. HCI International 2024 Posters

  71. HCI International 2024 Posters

  72. HCI International 2024 – Late Breaking Posters

  73. HCI International 2024 – Late Breaking Posters

  74. HCI International 2024 – Late Breaking Posters

Editors and Affiliations

  • Singapore Management University, Singapore, Singapore

    Fiona Fui-Hoon Nah, Keng Leng Siau

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