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Orders & Renewals

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How do I update my credit card information?

Last updated on May 05, 2025

You can update your credit card information online yourself on https://www.us.elsevierhealth.com. Please note: You can only change your payment method during an active subscription. Follow these...

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What payment options do I have?

Last updated on August 15, 2024

We accept credit cards or debit cards for payment. Please note: We cannot process credit card information received via email; this follows the Payment Card Industry Data Security Standards. This is...

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How do I manage my refund?

Last updated on March 10, 2025

Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the...

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How do I cancel my trial or paid subscription?

Last updated on July 08, 2024

Follow these steps to cancel your ImmunoQuery subscription: Trial Subscription Once your free ImmunoQuery trial period expires, your trial will automatically renew to a paid subscription. You can...

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