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How do I redeem a Registration ID?

Last updated on December 17, 2024

To redeem a Registration ID and Password, please follow the below steps: Go to the Registration ID Redemption page by clicking the link below for the product to which you are subscribed: ExpertPath...

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What are strong password requirements?

Last updated on January 24, 2025

To meet the strong password requirements, your password must: Be 8-20 characters Contain at least one uppercase alphabetical character, e.g., A, B C, etc. Contain at least one lowercase...

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How do I make changes to my user list?

Last updated on March 21, 2024

To remove users and request Registration IDs for new users, please contact Customer Support using one of the contact options below. For further information on Registration IDs, please select the...

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Can I access ExpertPath from ImmunoQuery?

Last updated on March 21, 2024

A user who is a licensed subscriber to both ImmunoQuery and ExpertPath will have the ability login into both products to check a diagnosis. A user whose login credentials are the same for both...

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How can I learn more about ExpertPath?

Last updated on March 21, 2024

An ImmunoQuery user who does not have a subscription to ExpertPath can learn more about the product from within ImmunoQuery. In the top level menu on the right, click on the ExpertPath button, then...

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I forgot my password, how can I reset it?

Last updated on March 21, 2024

To reset your forgotten password, click 'Forgot password' from the sign in page. We will send you an email with a link to create a new password. Didn’t receive your email? Check your spam filter for...

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Which browsers does ImmunoQuery support?

Last updated on March 21, 2024

ImmunoQuery is supported across current versions of all major browsers: Microsoft Edge Chrome Firefox Safari If you have any further questions, please contact us using the options found at the bottom...

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