IT services and outsourcing

Why Big Tech wants you to shift the definition of 'good enough'

When is technology “good enough”? If you’re running a mission-critical datacentre, for example, you start with “five nines” as the definition of “good enough” – 99.999% availability, roughly ... Continue Reading

By

• Bryan Glick, Editor in chief

ServiceNow targets ‘data hell’, eyes BI play

The workflow giant is building a data foundation for agentic AI and eyeing a slice of the business intelligence and analytics market Continue Reading

By

• Aaron Tan, Informa TechTarget

UK flights suspended after air traffic control outage

Flights arriving and departing from the UK were disrupted by an outage affecting technical systems at air traffic control body NATS’ Swanwick facility Continue Reading

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• Alex Scroxton, Security Editor

Logicalis targets APAC’s mid-market with ‘GSI quality’ services

The global technology service provider is banking on its ‘think global, act local’ strategy, a deep focus on application modernisation and security to differentiate itself in the region Continue Reading

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• Aaron Tan, Informa TechTarget

Fujitsu to cut at least 100 more UK staff

Some Fujitsu employees feel they are suffering for the actions of the company’s management in the Post Office scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK loses second spot in global fintech to UAE

The UK has been pushed into third spot on global fintech market size data for the first half of this year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The rise (or not) of AI ethics officers

Job titles vary, but the principles shouldn’t – put AI ethics in the org chart, fund it and give it authority, so that good intentions turn into trust, accountability and good business Continue Reading

By

• Mary Branscombe, Computer Weekly

ServiceNow tackles ‘sidecar AI’ chaos with agentic workforce strategy

ServiceNow unveils agentic workforce strategy to orchestrate autonomous AI agents across business processes to help organisations avoid the complexity and problems with managing disconnected applications Continue Reading

By

• Aaron Tan, Informa TechTarget

Disaster recovery: As-a-service vs on-premise?

It’s easy to backup to the cloud, and we run lots of applications there now, too. So, running DR as-a-service in the cloud makes perfect sense for many. We look at the pros and cons Continue Reading

By

• Stephen Pritchard

Adding digital transformation firepower to Arsenal FC

Arsenal football club deploys customer experience and engagement systems from digital transformation partner to bring fans closer to the game while blending club traditions with a fresh approach to technology Continue Reading

By

• Joe O’Halloran, Computer Weekly

Post Office Horizon scandal explained: Everything you need to know

Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Peer warns IT suppliers against partnering with Fujitsu in government contracts

According to publicly available figures, Fujitsu has won over half a billion pounds in government business as prime contractor since January 2024, but there is more than what has been reported Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu outage crashes Post Office Horizon system

Japanese IT giant’s time serving the Post Office is due to end next year, but problems persist Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Travelex replacing its software spine as part of cloud migration

The foreign currency supplier is replacing its legacy supply chain backbone to enable its migration to the cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

BBC plans to outsource and offshore thousands of tech roles

The BBC is drawing up plans to outsource roles in its digital product group and finance, which could include some being carried out overseas Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Pure Storage profits from all-flash, as-a-service and cloud focus

Storage profile: Pure Storage evolves its all-flash offer across multiple workloads while embracing cloud models in data management, as-a-service and containerisation Continue Reading

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• Antony Adshead, Storage Editor

Ada Lovelace: using market forces to professionalise AI assurance

The Ada Lovelace Institute examines how ‘market forces’ can be used to drive the professionalisation of artificial intelligence assurance in the context of a wider political shift towards deregulation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

The big lie of artificial intelligence

The companies promoting AI fail to mention it's often underpinned not by code but by humans tagging data and viewing unsavoury content - AI could not exist without cheap labour largely outsourced to the Global South Continue Reading

By

• Emer Coleman

Datadog doubles down on APAC, targets faster growth

The observability tools supplier is executing a multi-year growth plan for Asia-Pacific and Japan, focusing on data residency, localisation and AI-driven observability to grow its market share Continue Reading

By

• Aaron Tan, Informa TechTarget

Home Office dumps Fujitsu from IT services contract

Home Office to take IT service desk contract in-house, with staff set to transfer from Fujitsu Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AI adoption grows amid falling trust in AI outputs

As organisations move from AI hype to reality, a decline in trust for AI outputs is not a sign of failure, but a signal of market maturity, according to Bhavya Kapoor, Avanade's Asia-Pacific president Continue Reading

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• Aaron Tan, Informa TechTarget

UK online safety regime ineffective on misinformation, MPs say

A report from the Commons Science, Innovation and Technology Committee outlines how the Online Safety Act fails to deal with the algorithmic amplification of ‘legal but harmful’ misinformation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

AWS bolsters security tools to help customers manage AI risks

Amazon Web Services has unveiled new and updated security services, including container-level threat detection and a unified command centre, to help organisations build and secure artificial intelligence applications Continue Reading

By

• Aaron Tan, Informa TechTarget

Government funding to help SMEs protect their IP

Scheme will see SMEs and innovative startups working in sensitive sectors receive advice on enhancing cyber and physical security measures to protect their valuable intellectual property Continue Reading

By

• Alex Scroxton, Security Editor

What is database as a service (DBaaS)?

Database as a service (DBaaS) is a cloud computing managed service offering that provides access to a database without requiring the setup of physical hardware, the installation of software or the need to configure the database. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor
• Craig S. Mullins, Mullins Consulting

Tech firms complicit in ‘economy of genocide’, says UN rapporteur

A UN special rapporteur has called for technology firms operating in Israel and the Occupied Palestinian Territories to immediately halt their activities, in wider report about the role corporate entities have played in the Israeli state’s ongoing ‘crimes of apartheid and genocide’ Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Zopa to embed into Manchester’s tech ecosystem

Challenger bank Zopa plans to eventually have 500 staff in its Manchester office, which will launch next month Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How GoTo’s high-stakes cloud shift is powering its AI future

The Indonesian tech giant has migrated half its infrastructure to Alibaba Cloud, paving the way for AI initiatives to solve real-world business problems and support local languages Continue Reading

By

• Aaron Tan, Informa TechTarget

Scattered Spider link to Qantas hack is likely, say experts

A developing cyber attack at Australian airline Qantas that started at a third-party call centre is already being tentatively attributed to Scattered Spider. Find out more and learn about the next steps for those affected Continue Reading

By

• Alex Scroxton, Security Editor

Shared services in the public sector – is bigger really better?

CIO Sean Green discusses the role of shared services in the UK public sector today Continue Reading

By

• Sean Green

Enterprise AI adoption moving beyond experimentation

Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production, and the role of infrastructure and agentic platforms Continue Reading

By

• Aaron Tan, Informa TechTarget

Firms must adopt skills-based strategy for human-AI workforce

To unlock the value of AI agents, organisations must shift to a skills-based strategy and manage their new digital employees with the same rigour as their human workforce, according to a senior Workday executive Continue Reading

By

• Aaron Tan, Informa TechTarget

Fujitsu’s grip on HMRC loosening but bags of taxpayer cash still to be made

The complicated and risky nature of replacing IT suppliers in major government contracts means Fujitsu will be cashing in for years to come Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Silicon Valley execs sworn in to US Army reserves specialist unit

Four technology executives are brought into the military to make the armed forces ‘more lethal’, reflecting softening attitudes throughout the sector towards ‘the business of inflicting violence’ Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Seven main suspects under police investigation in national Post Office probe

The national police investigation into crimes related to the Post Office scandal expects the number of suspects to continue to rise Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Next phase of fintech reflected in strong financials, says World Economic Forum

Digital-powered finance firms might not be growing their customer base as fast as the immediate post-pandemic period, but revenue and profits are strong Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Wrongly convicted subpostmasters may have to wait another year for redress

MPs on the Public Accounts Committee say the government has not done enough to contact all those who qualify for Post Office scandal compensation schemes Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Zopa Bank launches current account earlier than expected

Zopa launches its UK current account, five years after reinventing itself as a challenger bank Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK data reforms become law

UK passes wide-ranging data protection reforms to ‘simplify’ organisations’ sharing and processing of data, but questions remain whether changes will be accepted by European Commission when renewing UK data adequacy Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Dutch cloud pioneers face the hard limits of digital sovereignty

The Netherlands’ ambitious talk of digital independence meets the unforgiving economics of global cloud dominance Continue Reading

By

• Kim Loohuis

What is cloud bursting?

Cloud bursting is an application deployment technique in which an application running in a private cloud or data center bursts its extra workload to a public cloud when the demand for computing capacity spikes. Continue Reading

By

• Scott Robinson, New Era Technology
• Alexander S. Gillis, Technical Writer and Editor

Cyber action plan kicks off to ‘supercharge’ UK security sector

UK government says its cyber growth action plan will provide a large boost to Britain’s security industry as it sets out to create a roadmap for future growth Continue Reading

By

• Alex Scroxton, Security Editor

Artificial intelligence could fuel growth in global tennis

IBM launches artificial intelligence-driven tools to grow the sport’s reach, but AI’s role also reaches the on-court business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UKtech50: Vote for the most influential person in UK technology

Our judges have selected the top 50 leaders from a shortlist of nearly 500 people – now it’s your chance to tell us who you think is the most influential person in UK technology Continue Reading

By

• Lis Evenstad

Qualtrics targets ‘action gap’ with AI copilot

The company’s Assist for CX tool aims to help organisations act on customer feedback, with one Australian airline already using it to slash insight times from months to hours Continue Reading

By

• Stephen Withers

Google Cloud and Singapore’s DISG launch AI initiative

The AI Cloud Takeoff initiative, part of the Singapore government’s Enterprise Compute Initiative, will offer local firms up to S$500,000 in incentives to establish in-house AI centres of excellence and build AI capabilities Continue Reading

By

• Aaron Tan, Informa TechTarget

AWS touts AI building blocks as key to customer innovation

At the recent AWS Summit in Singapore, company executives and customers showcased how cloud and artificial intelligence are enabling organisations to scale, transform and tackle business challenges Continue Reading

By

• Aaron Tan, Informa TechTarget

How breaking things builds resilient systems

To prevent and recover from outages in today’s complex, cloud-native world, enterprises must proactively and deliberately inject failure into their systems through chaos engineering practices Continue Reading

By

• Aaron Tan, Informa TechTarget

IBM reorients storage to cloud, containers and as-a-service

Storage profile: We look at Big Blue’s storage offer, which spans file, block and object, on-premise, in the cloud, and mainframes, while also embracing containers and the cloud Continue Reading

By

• Antony Adshead, Storage Editor

HMRC paid Fujitsu £310m last year, but Post Office supplier’s UK business faces gradual decline

While victims are made to fight for every penny they are owed, the IT supplier at the centre of the Post Office scandal is handed hundreds of millions of pounds by UK government Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ethical qualms prompt challenging social media migrations

Changing content moderation and artificial intelligence training practices means social media has undergone a fundamental shift in the past six months, presenting organisations and people migrating away from these platforms for ethical reasons with a number of practical challenges Continue Reading

Are we normalising surveillance in schools?

Children and teenagers are subjected to a vast array of surveillance technologies in schools. These are intended to keep them safe, but are we normalising surveillance for young people? Continue Reading

By

• Peter Ray Allison

Compensation to Post Office scandal victims reaches £1bn milestone

The government has now paid out more than £1bn to victims of the Post Office Horizon scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What happens if Silicon Valley’s AI investment bubble bursts?

US tech giants are burning through unprecedented amounts of capital to develop artificial superintelligence, but authoritarian regimes around the world could keep the pursuit of a techno-utopian future alive when the bubble subsides Continue Reading

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• Kyle Hiebert, Computer Weekly

UK ICO publishes AI and biometrics strategy

The UK data regulator has outlined how it will approach the regulation of artificial intelligence and biometric technologies, which will focus in particular on automated decision-making systems and police facial recognition Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

FairPrice taps Google Cloud for AI-powered store

The supermarket chain will leverage generative AI and cloud technologies to enhance customer experience and streamline in-store operations, starting with its upcoming Punggol Digital District outlet Continue Reading

By

• Aaron Tan, Informa TechTarget

Australia’s CommBank completes migration of data to AWS in AI drive

Putting all of its data in AWS cloud will support bank’s use of artificial intelligence to offer customers more personalised services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Artificial intelligence to initiate and manage litigations after ‘landmark’ approval

The Garfield Project created an artificial intelligence-based litigation service for small claims, but how far can the technology reach in the legal sector Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fintech growth three times that of finance sector as a whole

Global fintech revenues reached £280bn in 2024, according to Boston Consulting Group report Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AI in IT services and the diminishing correlation between people and growth

While non-IT business professionals in the middle of their careers face the most disruption from generative AI, professionals in the IT services sector and their employers are prepared for change Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Mistral is driving growth through open source and enterprise AI

Company CEO Arthur Mensch details how the French startup is balancing its open source ethos with a strong enterprise focus and delivering efficient, customisable AI to solve business problems and expand its global reach Continue Reading

By

• Aaron Tan, Informa TechTarget

Tech adaptability helps Zopa unwrap current account and test generative AI

Zopa Bank’s current account, already used by thousands of existing customers, will be made available to the wider public before end of 2025 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How cyber security professionals are leveraging AWS tools

It’s now essential for IT security teams to have oversight of cloud computing, and AWS offers a plethora of tools to make managing it easier. Find out how cyber pros are using them in the wild Continue Reading

By

• Nicholas Fearn

Cloud migration demands contractual safeguards and clear strategy

Cyber security experts urge organisations to define clear objectives, understand shared security models and implement strong data governance when migrating workloads to the cloud Continue Reading

By

• Aaron Tan, Informa TechTarget

What are the best practices for securing AWS tech stacks?

An AWS tech stack can aid business growth and facilitate efficient operations, but misconfigurations have become all too common and stall this progress Continue Reading

By

• Nicholas Fearn

Gprnt platform to ease sustainability reporting

Singapore businesses can now automatically generate basic sustainability reports free of charge using Gprnt, a platform aimed at simplifying reporting and unlocking green financing Continue Reading

By

• Aaron Tan, Informa TechTarget

Essex Police discloses ‘incoherent’ facial recognition assessment

An equality impact assessment of Essex Police live facial recognition deployments is plagued by inconsistencies and poor methodology, undermining the force’s claim that its use of the technology will not be discriminatory Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Lloyds and Nationwide to use UK finance sector LLM

Industry-specific large language models could improve customer services, strengthen security and support regulatory compliance Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC begins escape from Fujitsu’s grip through £500m contract

HMRC looking for a supplier to support its planned exit from three Fujitsu datacentre contracts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

M&S cyber attack disruption likely to last until July

M&S says it has moved into recovery mode after a ransomware attack, but expects some disruption to persist throughout the coming weeks Continue Reading

By

• Alex Scroxton, Security Editor

Fujitsu raked in £80m from HMRC in March alone, despite Post Office scandal

HM Revenue & Customs described as a UK ‘cash cow’ for the Japanese IT giant at the centre of the Post Office Horizon scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Botched Post Office IT projects continue to drain public purse

Millions more pounds of public money spent by the Post Office as a result of an IT error that exposed the personal details of Horizon victims Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Keepit to expand SaaS backup footprint and intelligent automation

Danish cloud backup provider will add Atlassian and Okta support and has plans for intelligent automated restores to customer RPOs and RTOs as well a threat library Continue Reading

By

• Antony Adshead, Storage Editor

Gartner: Most firms not tapping cloud’s full potential

Organisations have not fully leveraged the full potential of cloud and must navigate emerging trends such as artificial intelligence, multicloud complexity and security perceptions to stay competitive Continue Reading

By

• Stephen Withers

Kissflow finds its place in low-code market

The supplier of low-code software development tools that cater to both citizen developers and IT professionals is experiencing rapid growth in Southeast Asia where it has been doubling its revenue over the past four years Continue Reading

By

• Aaron Tan, Informa TechTarget

Post Office scandal inquiry to publish first findings this summer

Inquiry announces that findings on compensation and human impact will be presented in the next few months Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Australian public cloud spending to hit A$26.6bn in 2025

Gartner forecasts strong growth in cloud infrastructure and platform services even as Australian organisations grapple with scaling AI initiatives and managing rising cloud expenditure Continue Reading

By

• Aaron Tan, Informa TechTarget

Controversial Post Office Horizon system could stay until 2033

Post Office seeks off-the-shelf Horizon replacement as part of £492m tender that includes ongoing support for Horizon up to 2033 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

NHS trust cloud plans hampered by Trump tariff uncertainty

Essex NHS wants to move some capacity to the Nutanix cloud, but can’t be certain prices will hold between product selection and when procurement plans gain approval Continue Reading

Evidence reveals Post Office scandal victims short-changed in compensation payouts

Subpostmasters who appealed compensation payments have significantly increased ‘worryingly undervalued’ settlements Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Italian bank signs 10-year deal with Google Cloud

UniCredit will transform operations through cloud, AI and data analytics technologies from Google Cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

University will ‘pull the plug’ to test Nutanix disaster recovery

University of Reading set to save circa £500,000 and deploy Nutanix NC2 hybrid cloud that will allow failover from main datacentre Continue Reading

By

• Antony Adshead, Storage Editor

What is private PaaS? How is it different from public PaaS?

Private platform as a service (private PaaS) is a cloud computing model that facilitates the development, deployment and management of software applications in a private cloud. Continue Reading

By

• Rahul Awati
• Stephen J. Bigelow, Senior Technology Editor
• Moriah Sargent, Associate Director

UK Digital Services Tax survives US trade negotiations

The UK will retain its Digital Services Tax on tech giants in a landmark US trade agreement that paves the way for a future digital tech deal Continue Reading

By

• Alex Scroxton, Security Editor

Data streaming matures, cultural shift is key

Confluent’s Tim Berglund warns that a cultural transformation towards creating valued data products is vital even as the technology for data streaming is maturing Continue Reading

By

• Stephen Withers

Navigating geopolitical risks of cloud deployments

Familiar cloud concerns are being overshadowed by geopolitical volatility, pushing IT strategy into the boardroom. Organisations must now assess the full spectrum of cross-border dependencies to build true resilience Continue Reading

By

• Lydia Leong

Cloud storage for AI: Options, pros and cons

We look at cloud vs on-premise for AI workloads, why cloud is sometimes best, and the technologies speeding AI in the cloud such as parallelism and GPUDirect Continue Reading

By

• Stephen Pritchard

UK hands Indian IT suppliers competitive boost in trade deal

Trade deal will exempt IT workers from India from paying National Insurance contributions for three years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Bill Gates hails ‘stunning’ AI progress, urges focus on global equality

The Microsoft co-founder underscored AI’s transformative potential in healthcare, education and agriculture while highlighting the need to ensure its benefits reach lower-income nations Continue Reading

By

• Aaron Tan, Informa TechTarget

How AsiaPac transformed into a multicloud powerhouse

AsiaPac CEO Andrew Cheng outlines the company’s growth from a laptop PC distributor to a regional technology service provider known for its multicloud capabilities Continue Reading

By

• Aaron Tan, Informa TechTarget

India’s Hexaware targets public sector business as it expands UK operation

Indian heritage IT services firm opens office in Canary Wharf and sets is sights on growing its UK public sector business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Current SaaS delivery model a risk management nightmare, says CISO

JPMorgan Chase security chief Patrick Opet laments the state of SaaS security in an open letter to the industry and calls on software providers to do more to enhance resilience Continue Reading

By

• Alex Scroxton, Security Editor

APAC telcos forge alliances for AI sovereignty

Faced with fears over vendor lock-in and rising sovereignty demands, operators are turning to alliances to complement hyperscaler partnerships as they strike a balance between global scale and local control Continue Reading

By

• Edwin Lin

Making divorce digital

In this week’s Computer Weekly, we talk to the CEO of the National Family Mediation charity about its tech overhaul and how divorce is going digital. The government’s One Login digital identity system is under scrutiny over security problems – we examine the issues. And we explain what’s happening in the UK competition watchdog’s investigation into AWS and Microsoft cloud services. Read the issue now. Continue Reading

Fujitsu UK staff will get bonus despite Post Office scandal fallout

Employees will receive bonuses as Fujitsu UK reaches sales target - suggesting that its pause on bidding for public sector business has had limited impact Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC predicts IR35-related £20m annual tax loss due to business size classification changes

HMRC predicts that changes made by the government to the classification criteria used to decide if businesses should be considered small or medium-sized entities will cost the Treasury £20m each year in IR35 non-compliance Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Challenges persist as UK’s Cyber Security and Resilience Bill moves forward

Elements of the Cyber Security and Resilience Bill are welcome but questions remain about how best to act in the face of persistent challenges like geopolitical chaos, threats to critical infrastructure, and technological advances Continue Reading

By

• James Morris, CSBR

South East Water modernises through Google Cloud

Utility’s five-year transformation project sees it adopt Google Cloud technologies to help change how it works Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hitachi Vantara: VSP One leads revamped storage portfolio

Storage supplier profile: Block, file and object as part of full-stack IT offer for hybrid cloud and containerised applications comes via VSP One arrays and EverFlex as-a-service options Continue Reading

By

• Antony Adshead, Storage Editor

Digital ID sector calls for changes to government data legislation

Suppliers urge technology secretary to work more collaboratively with private sector over concerns government’s digital wallet will gain a monopoly in the market Continue Reading

By

• Bryan Glick, Editor in chief