The software upgrade is planned for July 7, 2025. During the transition phase, print books and journals orders will unfortunately be interrupted, causing delays in order fulfilment, invoicing, and shipping, as will eBook orders that are not placed in the web shop.

To ensure a smooth transition, please make sure to order before the interruption and stock up early if you are a wholesaler or trade customer. Orders placed directly with Ingram or Indiepubs are not affected.

Please note: the update is only for De Gruyter; Brill, V&R, Böhlau and other Brill imprints are not affected and ordering via ABS is still possible.

Dates:

• Last delivery: Friday, June 27th
• No deliveries: Saturday, June 28th to Sunday, July 6th (electronic orders will not be processed during this period and access will be delayed)
• Deliveries will resume: Monday, July 7th

As a result of the downtime, there will be delays in processing inquiries and follow-up requests.

If possible, please refrain from submitting inquiries and requests to our customer service during the transition period. After the transition our services will be back to normal, and we will expedite your orders and handle your requests as soon as possible.

As a customer, you will experience delays in the fulfilment of orders:

• Order processing
• Order fulfilment
• Invoicing
• Claims
• Cancellations
• Returns
• Refunds

This applies to both print and online products from De Gruyter.

Unfortunately, we won’t be able to process your orders for eProducts during the downtime either. Those will be queued and processed later. If you require access to certain content urgently, please get in touch with our Sales Operations Team and we will find a solution.

Institutional customers wishing to order eBook packages or online reference products should contact their regional sales manager to discuss options for invoicing and granting access during the period of the switch.

When purchasing an eBook from the web shop, you will be granted immediate access after the purchase. However, there will be a delay in the receipt of an invoice.

We will resume shipping of print products ordered in the degruyterbrill.com web shop after July 13th. If you are ordering in the US, via indiepubs, your delivery will not be affected.

Products from Brill, Vandenhoeck & Ruprecht, Böhlau and other Brill imprints will remain available via their websites, and you will automatically be redirected to the right website for purchase. No delays are expected here.

Yes, we will not be able to process your orders for eProducts during downtime. Those will be queued and processed later.

Institutional customers wishing to order eBook packages or online reference products should contact their regional sales manager to discuss options for invoicing and granting access during the period of the switch.

You will still be able to place an order, but we do advise ordering from De Gruyter in advance, or after the software update from July 14th onwards, to make sure your order is fulfilled without delays.

Yes, but because of the switch, there will be delays in processing inquiries and follow-up requests.

If possible, please refrain from submitting inquiries and requests during the transition period. After the transition our services will be back to normal, and we will handle your requests as soon as possible.

Librarians: Please contact your regional sales contact.

Trade customers: Please contact your usual sales representative at De Gruyter.

Authors: Please contact your regular publishing / editorial contact at De Gruyter.

We apologize for the inconvenience. During the internal software change, payments may be delayed by about four weeks. We appreciate your patience. If your payment is delayed by more than four weeks, please contact your journal manager or editor at De Gruyter Brill.

As we transition to a new system, there may be temporary delays or disruptions in the delivery of metadata, MARC, and KBART updates for De Gruyter books, journals, and online resources. We currently expect this to continue until mid-September. We apologize for any inconvenience caused and thank you for your understanding.

To support ongoing publication activities, we’ve established a temporary process to ensure that metadata for newly released book titles is made available on degruyterbrill.com and to institutional customers.

If you have any questions, please don’t hesitate to reach out to your regional sales contact.

Please send all orders, inquiries and claims to Customer Service De Gruyter. You will receive a confirmation email with a ticket number.

Important: Please quote this ticket number on any further inquiries about your order.

You can reach our Customer Service Team Monday through Friday except on holidays. Incoming orders are processed within 24 business hours and inquiries within 72 business hours. Please note that responses may take longer than 72 hours if we have a high volume of inquiries.

For orders through our webshop, delivery is free of charge worldwide.

Handling usually takes a maximum of 2 days after order processing. After this the following terms that apply to delivery times can be found at www.dhl.de.

For further information on delivery times please see:
https://www.dhl.de/content/dam/images/Paket/GK/downloads/dhl-infoblatt-paket-international-laenderinfo-de-03-2022.pdf

As soon as the order has been processed by our invoicing system the ordered item will be transferred to the online account of the end user and notification will be sent out to the email-address specified in the order. The activation may take up to 24 hours after receipt of the confirmation. After access has been activated the purchased content will be marked with a Licensed Access icon and can be used on Degruyter.com.

For licensed access please send all your technical queries concerning the webshop or online access to our Sales Operations.

Books, eBooks and standing orders for book series:

• Title

• ISBN (please select the ISBN for the chosen format)

• Quantity

• Billing address

• Shipping details (if different from billing address)

• Full shipping address if using freight

• Email address for invoices, credit notes and other correspondence

Journals, Yearbooks, Databases:

• Title

• Print or electronic format

• Quantity

• Automatic or manual subscription renewal

• Purchase or subscription for databases

• Billing address

• Shipping details (if different from billing address)

• Full shipping address for freight

• Email address for invoices, credit notes and other correspondence

If you're ordering digital products for an institution or library you'll also need:

• The complete address of the end user

• Email address for access confirmation

• IP range

And if you're ordering a digital product as a private customer, we'll need your email address.

Books, eBooks, series (orders): DFÜ, Nielsen Book Data, EDIFAKT (trade book supply).

Journals, yearbooks (subscriptions): ICEDIS, agent to publisher format

• Wire transfer

• Check

• Credit card

To receive monthly statements electronically please send your email address to our accounting team.

• Two days after an account has become due the first payment reminder will be sent.

• If there is no response from the customer within 14 days a second reminder will be sent.

• If there is no response from the customer within a further 14 days a third reminder will be sent and a block will be placed on new deliveries.

• After a further 14 days without a response a fourth reminder will be sent and an attempt will be made to collect payment by telephone.

• If an invoice remains unpaid after the fourth reminder payment, a collection process will be initiated.

To receive monthly statements please send your email address to [email protected].