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Grow revenue and reduce churn with Agentforce for Communications
Supercharge your B2B and B2C communications experiences with humans and agents working together. Generate quotes and product configurations in real time, solve telecom service issues quickly, fulfill orders seamlessly, and personalize every touchpoint all on the #1 AI telecom CRM.
These telcos innovate faster with a telecom CRM.
Hit your KPIs with Salesforce for Communications.
30
%
increase in customer retention*
Reduce customer churn and create stickier relationships with Salesforce.
30
%
increase in sales revenue*
The purpose-built telecom BSS from Salesforce delivers revenue results faster.
28
%
increase in employee productivity*
Optimize processes with data, AI, and automation with the #1 AI CRM for communications.
*FY25 Customer Success Metrics
Grow revenue. Reduce churn. Increase ARPU. All with a telecom CRM.
Check out how these purpose-built solutions for the communications industry can help your business.
Accelerate Communications Sales
Grow your revenue streams faster with Agentforce. Streamline quoting, automate manual sales tasks, mature leads, and empower sellers to close deals faster — all powered by the #1 AI CRM for communications.
Optimize Telecom Customer Service
Make your service rep's job easier when you bring billing, telecom BSS, OSS, and CRM data into one, connected place. Agentforce resolves customer inquries directly and guides service reps on how to resolve more complex cases with knowledge and answers — all built into the service console.
Light up Fiber Subscriber Experiences
Achieve fiber build ROI faster by understanding where to build, attracting new subscribers, and onboarding them seamlessly. Personalize every customer experience with the power of integrated data activated with AI on our deeply unified platform.
Simplify Wholesale Transactions
Make buying or selling service to another service provider easy. Create and manage your product portfolio and simplify your inter-carrier wholesale transactions using industry-standard APIs on the world’s #1 AI CRM for communications.
Fulfill the Perfect Order
Reduce order fall out when you unifiy your data on Salesforce and activate it with Agentforce — saving time and lowering operational costs.
Unify the Telecom Customer Journey
Grow customer lifetime value when you unify your customer data and create highly personalized marketing journeys with Salesforce and Agentforce.
It starts with the #1 AI CRM for telecom.
Communications Cloud
Transform and simplify the mission critical “middle office” with Communications Cloud. It is purpose-built for communications service providers, and includes Agentforce, applications, a data model, and integrations -- all for the communications industry. Best of all, it's built on the power of Salesforce CRM.
Learn why TM Forum awarded our Catalysts 4 years in a row!
Cut costs and boost revenue with Agentforce for communciations.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Get started faster with telecom CRM partner apps and experts.
Accelerate revenue growth with thousands of prebuilt and consultant offerings on AppExchange. Check them out today.
Learn new skills with free, guided learning on Trailhead.
Keep up with the latest Communications trends, insights and innovations.
Ready to take the next step with the world's #1 AI CRM for Communications Cloud?
Start your trial.
Try Communications Cloud free for 30 days. No credit card, no installations.
Watch a demo.
Learn how Communications Cloud powers customers' success.
Talk to an expert.
Ready to transform your communications business?
Telecom CRM FAQ
Salesforce for Communications is the #1 AI CRM packaged, configured, and purpose-built for the Communications industry. Anchored in the Salesforce Platform, Communications companies can integrate and access to shared customer data, built-in predictive and generative AI, and communication specific process automation - which helps customers lower costs, increase productivity, and drive efficient growth.
Salesforce for Communications offers a complete suite of solutions for every step of your customer lifecycle - across marketing, sales, order delivery, and service. Every solution has AI and automation built in. Cutomers reap ROI faster and improve customer experiencies.
To start, think about your main challenges and business goals. Then get to know our Communications solutions listed on this page. This will help guide you to the right solution and how Salesforce can help. Then, sign up for our free trial org to get a taste of how Communications Cloud can help your business.
Telecom BSS, or business support system, is a suite of software applications used by telecommunications companies to manage customer-facing operations. It handles processes like billing, customer relationship management, and order management. The primary goal of telecom BSS is to streamline business operations and enhance the overall customer experience.
In the world of telecom, customer relationship management (CRM) is all about using the latest strategies, technologies, and practices to manage interactions throughout the customer lifecycle. This includes activities like sales, marketing, and customer service. When done right, CRM in telecom improves customer satisfaction, simplifies operations, and drives business growth.
